Samanaga Options
Samanaga Options
Blog Article
“With reporting, measurability, and insights from Samanage, IT is armed with the information to showcase the real value of IT to organizational leaders.”
“For twenty years, SolarWinds has actually been committed to making IT search quick by arming engineering execs with the powerful tools they need to solve these days’s IT management challenges. We make this happen by responding to well-recognized, everyday problems dependant on enter and responses from our shoppers and the IT gurus that we provide,” claimed Kevin Thompson, Chief Executive Officer, SolarWinds.
We also learned that lots of superior-degree IT pros like Samanage’s asset tracking characteristics. “It’s straightforward to deploy it via GPO,” admitted Harvey, a process analyst from a large company.
Nonetheless, he also delivers in-depth critiques on a wide array of program remedies that can help companies find suited selections for them. By his operate, he aims to aid firms establish a far more tech-forward method of their operations and get over their SaaS-connected troubles.
In a matter of weeks, we were able to streamline our services requests and shipping flows by offering Absolutely everyone–the large boss to assistance agents to rank and file across departments–higher visibility of their requests. Furthermore, an agent can immediately raise a ticket by just clicking the “+” button within the interface.
Samanage is not really so popular with no cause. It scored quite significant within our test of enable desk application providers and our our evaluation group was amazed Along with the characteristics and high quality of company provided by this Instrument.
“In the Samanage Neighborhood, cell phone calls, Stay chat and social networking, Samanage workforce associates are literally simply a click on absent to answer concerns and accept suggestions.”
After people are signed on, they can be assigned distinct roles and teams based upon what they have to do and what obtain level is necessary. The controls provided by Samanage contain the chance to configure consumers for being 100% Samanaga examine-only or to possess complete administrative access.
Get a closer consider the specialized requirements and procedure requirements for Samanage. Uncover if it's compatible using your working program together with other software program.
There’s nothing special in regards to the Expertise Base–lookup, tags, edit, documentation are all regular attributes–except to claim that it’s backed by a trustworthy ITIL-compliant backend.
For example, a skipped weekly anti-virus routine maintenance sends off a warning, even though a skipped quarterly activity alerts us that a significant activity continues to be missed and might open our database to possible hacks. Other noteworthy attributes of Samanage SLA are:
“IT departments significantly locate them selves at the middle of employee assistance and digital small business transformation. Because it leaders go after new technologies to remodel their company, they have got the opportunity to grow the position of services administration from an IT assistance desk to smart personnel services administration throughout all departments,” stated Doron Gordon, Founder & CEO, Samanage.
An intuitive characteristic that we noted is usually that as opposed to clicking a ‘Take care of’ button to close a ticket–the typical in ticketing apps–you change the ticket position to ‘Resolve’. Far more cumbersome, We all know, but it surely’s a precaution to ensure the ticket has become double checked.
“Deploying an staff support administration state of mind, coupled by having an enterprise-vast assistance desk platform that supports it – like Samanage -- may also help improve personnel efficiency and far better join workers for their prospects. We're enthusiastic about the chance to deliver our solutions together with the arrive at and strength of SolarWinds to empower IT corporations in firms of all dimensions to attain greater business results.”